WhatsApp Messaging Policy

This policy explains how SIO Trends and the businesses we serve use WhatsApp. It follows the WhatsApp Business Messaging Policy and Business Terms of Service.

Opt-in

We message only people who have clearly agreed to receive WhatsApp messages from the business, for example by ticking a box on a form, sending us a message first, or agreeing at checkout. The opt-in explains which business will message them and what kind of messages to expect. We do not buy, rent or scrape phone numbers.

Types of messages

• Service: replies to a customer's own message, within the 24-hour window.
• Utility: order, delivery, appointment and account updates.
• Marketing: offers and announcements, sent only with a Meta-approved template to opted-in contacts.
• Authentication: one-time passcodes.

Opt-out

Any person can stop messages at any time by replying STOP or by writing to info@siotrends.com. We stop sending as soon as we receive the request and keep a record so the number is not messaged again.

Prohibited use

Spam, misleading or illegal content, and anything restricted by WhatsApp are not allowed. We may suspend any account that breaks these rules.

Quality

We monitor message quality ratings and block or report rates, and reduce sending when quality drops.

Questions: info@siotrends.com | +91 XXXXX XXXXX